Important: Philosophy, Warranty, and Disclaimer!!
Please read, print, and sign this page before sending a guitar. If I don't get a
signed copy of this form with the guitar, I don't work on it. Repeat customers need
only send 1 form- I'll keep it on file. You may also copy/paste/e-mail this page to
me and I'll file that. I'm doing this so that we're both on the same page,
have the same expectations, and understand each other- I want 100% happy
customers!
- First, my philosophy: My job is to try to make your guitar
play and sound better. I am NOT very concerned with cosmetics. I
will, of course, do my best to keep your guitar clean and not add any
scratches or dents or etc. but sometimes things happen. There will
almost certainly be some evidence of the work when removing finished-in
nuts, Martin's long glued-in saddles, or removing bridges. If you have
an immaculate guitar, one on which you've mapped out every single minute
pick scratch, one which you keep in a humidity-controlled glass case, or one
which you've examined with a jeweler's glass...honestly, I would rather not
work on it.
- At this time, I really prefer to not work on Gibson, Gallagher, Guild,
Mossman, Ovation, or any Asian guitar. If I do work on any of theses,
there may be an additional time charge. I prefer Martin, Santa Cruz,
Collings, Bourgeois, Huss and Dalton, and most small builders.
- Guitars are made of wood. Wood is unpredictable and accidents can happen,
especially when doing things like brace work or structural modification. I will
repair such accidents (if any) to the best of my abilities and do my best to prevent them
in the first place, but that is the limit of my responsibility. This covers any finish,
structural, or cosmetic damage which may occur for any reason.
- I am not responsible for loss or damage of your guitar due to fire, theft, flood,
tornado, shipping damage, or any other event.
- I will re-do any work to your satisfaction for up to 3 months after the
initial work.
After 3 months, satisfaction is assumed and my responsibility is over. Cost
of parts is at my discretion- if I feel you are being unnecessarily picky, I may ask you
to cover material and you may have the old material. If I feel the problem is
my mistake, I'll cover the costs, but I keep the old material. The ONE exception to
this is neck resets which are guaranteed for 1 year from the most recent re-set. If
the neck creeps, or otherwise becomes unsatisfactory I will fix the problem. I will
pay UPS Ground shipping 1 way for re-work.
- In the case of structural modifications such as brace removal, brace scalloping, bridge
plate replacement or any case in which wood is removed or replaced, I am not responsible
for any cracks, bellying, or other structural problems which may arise in the future.
I will do my best, at my discretion, to help solve such problems, but I am not
necessarily responsible.
- If customer satisfaction is not achieved after 1 re-working, a refund may be given, at
my discretion, minus cost of parts and shipping. No refunds will be given until I
have been given the option of re-doing the work or examining the guitar.
Name:
Address:
Phone number:
I have read and agree to all of the above. (sign here:)